Order delivery Policy
We only service orders within our delivery areas. Delivery area list can change with time permanently or temporarily based on weather or other foreseen incidents. Orders outside the delivery areas may either be rejected or delivered through 3rd party.
Once the order is confirmed by the guest (through phone in case of COD or online payment) the delivery time includes order preparation and delivery time included. Please see the order is delivered as soon as possible (ASAP).
Wrong orders include Missing Items or Defective Goods and may be reported to our staff.
Pickup time is mentioned on the confirmation email and the business may not be responsible for the quality of Good in case of any unreasonable delays.
Order Cancellation Policy
Cancelling an Order
It is encouraged to contact us immediately for the cancellation of order.
Anytime before the preparation of the order has started, you have the right to cancel your order. In case of a successful cancellation, refunds will be catered as follows:
Online Payment Orders
Your amount will be held with us for any future transaction and will be adjusted accordingly.
COD (Cash on Delivery) Orders
Cancelling an order with the delivery on your doorstep is unacceptable and may result in suspension/blockage of your account for future orders. In order to avoid such inconvenience, customers should reach us to cancel orders well beforehand with a genuine reason.
What do we collect
Without limitation, any of the following Data may be collected:
2.2 Date of Birth
2.4 Job Title
2.6 Contact information such as email addresses and telephone numbers
2.7 Demographic information such as post code, preferences and interests
2.8 Financial information such as credit / debit card numbers
2.9 IP address (automatically collected)
2.10 Web browser type and version (automatically collected)
2.11 Operating system (automatically collected)
2.12 A list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected); and
2.13 Cookie information (see clause 10 below)
Why do we collect data
3.1 Any personal Data you submit will be retained by Ricebowl for as long as you use the Services and Systems provided on the Web Site. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to 5 years.
3.2 Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties. This does not include our affiliates and / or other companies within our group.
3.3 All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. Fore more details on security see clause 9 below.
3.4 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site. Specifically, Data may be used by us for the following reasons:
3.4.1 Internal record keeping
3.4.2 Improvement of our products / services
3.4.3 Transmission by email of promotional materials that may be of interest to you
3.4.4 Contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Web Site.
How Can User Request Data Deletion:
- You can request your data to be deleted anytime by:
- 1:Sending us an email on the official address
- 2:Reaching out to our designated staff members thorough any other communication channel
- *Your data will be deleted within the duration of 35 days after your verification.
3. Third Party Web Sites and Services:
4.1 Ricebowl may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do have access to certain personal Data provided by Users of this Web Site. Any Data used by such parties is used only to the extent required by them to perform the services that Ricebowl requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.